Frequently Asked Questions

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What is the price of the kiosk?

Each kiosk has its own rental and purchase price. Each comes with optional add-ons as well, so we do not publish our prices on our website. A goCharge sales manager will gladly help price a unit for you. We also offer attractive volume price discounts which a sales manager will be happy to discuss with you in greater detail.

Are there any other costs I need to know about?

Prices quoted do not include tax, shipping or additional services such as optional equipment and white glove service. Also, there is an additional cost for wrapping the kiosk.

Note: we only charge tax in New York State.

How much does shipping cost?

The cost of shipping depends upon the specifications (height and weight) of the kiosk and its destination. A goCharge sales manager can provide you with the cost of shipping to your destination.

What are the specific power requirements?

Easy. Plug and play. Our kiosks work off standard household outlets and have a similar draw of a laptop computer when fully utilized. We can also accommodate the power requirements in countries outside the US as well. Our kiosks are very easy to operate and simple to set up.

When can I expect delivery of the kiosk after the order is placed?

Without rushing it, delivery can take up to 5 days in the US. If you really need it, we can overnight it to you. Internationally, it depends on how the unit is shipped and timing requirements. We can also rush your shipment (air freight) for an additional charge (carrier dependent).

What charging cords come with the kiosks?

Any that you will ever need. Each kiosk comes equipped with universally compatible charging cables. This includes Micro USB, iPhone 3/4/4S and iPhone 5/5C/5S charging cords. Note: MicroUSB is used for all non-Apple phones and almost all current smart phones, GPS, Bluetooth and Android devices.

How many charging tips/cords does the unit come with?

The number of charging tips/cords varies upon the type of unit. We have solutions ranging from 6 cords to 20.

Each charging station offers charging cables for the iPhone 5 &6, the iPhone 4, and a micro USB charger for most other types of cell phones. Learn more about our multi device charging stations.

What is the process if I want special graphics, wrap, billboards or video on my kiosk?

The process is simple. Upon your order, we will send you templates and easy instructions. All you need to do is populate the template and send it back to us and we will take care of the rest. Your unit arrives EXACTLY how the submitted and approved proof was sent to us.

No mistakes! Ready to go. Just plug it in.

Can a credit card reader be installed on the kiosk?

Yes! Ask us about our Falcon model. It has a credit card reader and smart software to provide you with usage metrics in real time, and the ability to access the data, control the pricing, set the timing of the charge, etc. All remotely!

Do your kiosks have lockers?

Yes. We have both open bay models and locker units. Let us know what you are looking for and we have a solution for you.

Are your kiosks free-standing or wall-mountable?

Both. We have several free-standing models and some that are wall-mountable. We also have a few that can be placed on a table-top or placed on a pedestal.

Do you have a service & maintenance program?

We provide a one-year warranty on parts. We have a nationwide service team available that can be on-site within 24 hours after notice of an issue.

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